Shipping policy
Shipping Policy
Thank you for shopping with PawVault! We're committed to getting your order to you as quickly as possible.
Processing Time
Orders are processed within 1–3 business days of being placed. You'll receive a confirmation email once your order ships.
Shipping Times
We ship worldwide directly from our suppliers to keep prices low and pass the savings on to you.
- United States: 7–20 business days
- Canada & UK: 10–25 business days
- Rest of World: 14–30 business days
Shipping times may vary due to carrier delays, customs processing, or high-demand periods. These are estimates, not guarantees.
Free Shipping
We offer free standard shipping on orders over $50. Orders under $50 may incur a small shipping fee displayed at checkout.
Tracking Your Order
Once your order ships, you will receive a tracking number via email. Please allow 3–5 business days for tracking information to update after shipment.
Customs & Duties
International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the buyer's responsibility and are not included in our prices or shipping costs.
Lost or Delayed Packages
If your package has not arrived within the estimated timeframe, please contact us at reesedg97@gmail.com or call 689-227-3183 and we will investigate immediately.